Billing and mediation are important revenue-affecting pieces of any VoIP-based service. With so many VoIP protocols and small service providers and businesses launching VoIP, it is imperative that billing procedures are standardized and formats picked up prior to launch of service.
The global growth of VoIP-based systems presents several challenges to the service provider with regard to data capture, processing, and billing. Mediation software plays a key role in VoIP networks. It accepts data from various network elements (for example, softswitches, media servers, signaling gateways, and service development platforms) and transforms it into industry-standard billing data structures that can be used by virtually any billing system, including the legacy voice billing system of a service provider.