Feb. 5, 2011, 3:15 p.m.
posted by mage
Knowing Your Customers: Principles and Techniques
A gulf between a design team and the end customers is a fundamental problem inherent in Web site design, whether the Web site is for entertainment, e-commerce, community, or information purposes. To bridge this gulf, you need to focus on customer-centered design. At the heart of customer-centered design are two principles: