BlackBerry

Hacks 72–84: Introduction It's fairly easy to get a BlackBerry Enterprise Server off the ground. However, as many a BlackBerry administrator will tell you, it is a difficult and time-consuming chore to keep the service running smoothly. For the mos...

When a new user needs to be added to your BlackBerry Enterprise Server, normally you would add the user using the standard Add User function in the BlackBerry Management Console. You would choose to add a new user and then pick her name from your com...

Some simple steps can help put everyone's minds at ease. If lost or stolen, handhelds contain proprietary information that could be compromised. There are some features available that individual users can take advantage of. Additionally, there are ...

The SRP connection between the BlackBerry Enterprise Server and Research In Motion's network is critical. If this connection goes down for any reason, all BlackBerry devices homed on that BES will not be able to send or receive emails. This makes the...

exe to create an automated alert when connectivity is lost. You already realize the importance of you SRP connection. If connectivity is lost, all your devices are unable to send or receive email, view web sites via the BlackBerry Browser, or view ...

As a BlackBerry administrator, you often get calls from users claiming they are not receiving messages on their devices. Of course, there are several reasons a user might find himself in this situation; for example, he could be in an area that has no...

How can you determine whether your BlackBerry platform is working and delivery times are "normal"? This is not an easy question to answer. You could send yourself a test message and manually watch your device for it to arrive. However, a successful t...

It is amazing how important BlackBerry has become to some organizations. More and more executives now travel only with their BlackBerry, leaving their laptops behind. In many organizations, the BlackBerry has gone from nonexistent just a couple years...

The BlackBerry Attachment Service runs on each BlackBerry Enterprise Server you install. Most of the time it does a nice job of converting a variety of attachments into a format that is readable on your device. However, every so often you'll find a c...

Attachment reading with the BlackBerry is a very useful feature of the BlackBerry Enterprise Server. Having the ability to read the contents of attachments comes in very handy when you don't have access to a desktop computer with office productivity ...

Research In Motion supplies a far underused utility for performing user administration from a command prompt. The BlackBerry User Administration client can be used to add users to the BES, remove users, and export the users along with some BlackBerry...

Often it's not so convenient to have to use the BlackBerry Manager to add, remove, or just gather statistics about your users. Until very recently (Version BES 4.0 SP1 Hot Fix 2, in fact), the BlackBerry Manager GUI took painfully long to load the us...

When a password-protected device goes into the locked state after inactivity, it can display a custom message that identifies the owner of the device. This can be crucial if you have any devices that get lost—if there is no owner information specifie...

0 Database Version 4.0 of the BES and the handheld added some excellent capabilities for reporting. Run reports based on model number, code version, and even applications installed on devices. If you are the curious type and you ever looke...