Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience

In Customer-Centered Web Design, we explained why designing for the customer experience is crucial to a Web site's success. We also introduced the notion of...

Patterns communicate insights into design problems, capturing the essence of the problems and their solutions in a compact form. They describe the problem in depth,...

Let's start with a pattern that may already be familiar to you: ACTION BUTTONS (K4).[1] These buttons solve a common problem that customers encounter on...

The patterns in this book have a more formal format than what you have read up to this point. Each pattern has six parts: name,...

Pattern groups are organized by letter and by name, as Table shows. Each pattern group contains a collection of thematically related patterns. For example, if...

This example tells the story of a designer who discovers a costly Web site problem and uses the patterns presented in this book to deploy...

The bulk of this book contains design patterns that you and your team can start using today. With these design patterns you can design a...