Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience

This pattern group is about building sites. It explains the unique aspect of each site genre and helps you choose more detailed patterns. The rest...

Figure A1.1. L. L. Bean gives customers a sense of familiarity because the categories on the site (left) are similar to what they find in...

Figure A2.1. CNN's Web site provides not only the top news of the day, but also archives of reporting from years gone by. It varies...

Figure A3.1. Beliefnet's community section offers many ways for people to come together: large open discussions, smaller closed groups, and personal groups used on special...

Figure A4.1. The official site of Sydney, Australia, provides access to government information and services from the convenience of each citizen's desk, eliminating bureaucracy and...

Figure A5.1. VolunteerMatch uses the Web to help volunteers and nonprofit organizations find each other.(www.volunteermatch.org, December 4, 2001) Background This pattern forms the core of...

Figure A6.1. The Leukemia Links grassroots information site is one of the best resources on the Web for information about leukemia, consistently ranking in the...

Figure A7.1. IBM's homepage prominently displays links to its products and services, as well as links for specific customer groups (for example, home, small business,...

Figure A8.1. Phillips Academy's Web site provides resources that bring together parents, teachers, and alumni mentors to support student education.(www.andover.edu, July 2001) Background Educational sites...

Figure A9.1. PBS.org provides a straightforward interface to audio clips, video clips, and games on the site, as well as guides to the many offline...

Figure A10.1. Salesforce.com is a sales force automation Web application that lets salespeople see tracking, forecasting, and editing capabilities after they create a customer account.(www.salesforce.com,...

Figure A11.1. This "intranet in a box" from SAP provides many of the basic applications that a business needs for sales, human resources management, and...