Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience

This chapter takes the patterns, principles, and techniques of customer-centered design as described in Chapters 2 through 4 and places them in the context of...

Generally speaking, development of a Web site can be broken down into seven steps (see Figure 5.1): Discovery. Understanding the target customers and their needs, and...

The purpose of Discovery is to determine and clarify the scope of the project, the business goals of the client, and the needs of the...

During the Exploration phase you will generate and explore several designs. These initial designs often do not reflect ideas about color, imagery, and typography. However,...

After you have chosen a design idea from the variations presented in the Exploration phase, you will develop the selected idea further. Polish the navigation,...

The goal of Production is to create a detailed set of deliverables that embody and represent the final design idea. The deliverables, including interactive prototypes,...

Your aim is to create the HTML, images, database tables, and software necessary for a polished and fully functional Web site that can be rolled...

The Launch phase deals with the live deployment of the Web site. At this point, there is time to do only minor polishing on the...

Maintenance is perhaps the most neglected aspect of Web site design. The objective of the Maintenance phase is to perform all of the activities needed...

The process we have described in this chapter gives you a structure to make sure your Web site will meet the needs of your clients...