Chapter 1.
A FEW YEARS AGO, I ATTENDED AN IBM RATIONAL UNIFIED PROCESS TRADE SHOW, HELD AT A CONVENTION center somewhere just outside Dallas. The center was a sprawling complexhotels, restaurants, convention hallsanchored by an enormous...
Chapter 2. The Case for Process
MANY READERS OF THIS BOOK WILL BE LOOKING INTO THE DISCIPLINE OF PROCESS IMPROVEMENT FOR the first time. But even if this area is new to them, most readers should be pretty much experts in more than one rea...
Chapter 3. Establishing Your Process Program
ISO 9001:2000, THE CAPABILITY MATURITY MODEL INTEGRATION, AND SIX SIGMA ARE NOT REALLY process programs, though many people think of them in that way. The better description is to say they are...
Chapter 4. Sustaining Process Improvement
GIVEN SOME GOOD PEOPLE, THE RIGHT RESOURCES, AND TIME, YOU CAN PROBABLY BUILD A PRETTY good quality program. If you follow some of the recommendations and guidelines discussed in the last chapter,...
Chapter 5. ISO 9001:2000
ISO 9001:2000 IS A PRODUCT OF THE INTERNATIONAL ORGANIZATION FOR STANDARDIZATION,
AN organization that works to establish standards for worldwide use across a broad range of disciplines.
Most of us appreciate...
Chapter 6. The Capability Maturity Model Integration (for Development)
SINCE ITS INTRODUCTION JUST OVER 15 YEARS AGO, THE CAPABILITY MATURITY MODEL HAS QUICKLY become a major player in the IT world of process improvement and quality manag...
Chapter 7. Six Sigma
BRIAN NEELY IS CTO OF A MAJOR SYSTEMS INTEGRATOR BASED OUT OF THE WASHINGTON D.C. AREA. I was speaking to Brian recently about his own focus on process improvement and how he sees process contributing to the succes...
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